Bytek Automobiles Inc. VW

January 08, 2018

Best service I ever had purchasing a vehicle very happy

Written By: koolaid1975

January 08, 2018

Best service I ever had purchasing a vehicle very happy

Written By: koolaid1975

January 07, 2018

Overall experience is so-so. They are very enthusiastic to sell the cars but when it's time for repairs, it's often difficult to reach them. To get an appointments, it takes 2 weeks minimum. The overall and repair service is closed after 5pm (4:30pm in reality) during weekdays and completely closed during the weekends. It's definitely not the most convenient garage to repair and maintain VW cars. Bytek technicians are not that good at anticipating repairs to the point I’m wondering if Bytek does not take advantage of customers: At my last visit, they asked me to replace my rear break discs ($700+) whereas at the previous visit (7 month before), Bytek never mentioned the break pads were about to get completely used. Because of their lack of care, I kind of damaged prematurely the rear break discs. If they would have noticed the rear pad were overused, I would have replaced the pads proactively before damaging the discs. Without mentioning they forgot to replace a second wiper during the check up! 🤔 definitely NOT a premium service.

Written By: JOACHIM A

January 07, 2018

Overall experience is so-so. They are very enthusiastic to sell the cars but when it's time for repairs, it's often difficult to reach them. To get an appointments, it takes 2 weeks minimum. The overall and repair service is closed after 5pm (4:30pm in reality) during weekdays and completely closed during the weekends. It's definitely not the most convenient garage to repair and maintain VW cars. Bytek technicians are not that good at anticipating repairs to the point I’m wondering if Bytek does not take advantage of customers: At my last visit, they asked me to replace my rear break discs ($700+) whereas at the previous visit (7 month before), Bytek never mentioned the break pads were about to get completely used. Because of their lack of care, I kind of damaged prematurely the rear break discs. If they would have noticed the rear pad were overused, I would have replaced the pads proactively before damaging the discs. Without mentioning they forgot to replace a second wiper during the check up! 🤔 definitely NOT a premium service.

Written By: JOACHIM A

January 06, 2018

I went to every vw dealership in Ottawa, and decided on Bytek. JD was completely open and honest throughout the entire process, I would highly recommend talking to him if you're considering buying a VW!

Written By: Michael K

January 06, 2018

Written By: Christopher A

January 06, 2018

Written By: Christopher A

January 04, 2018

Very happy with the sales and service staff. I love my Tiguan.

Written By: Anne S

January 04, 2018

Very happy with the sales and service staff. I love my Tiguan.

Written By: Anne S

January 01, 2018

The service dept is badly managed. Good techs, poor managers. This VW dealer could not solve the problem with my VW car. They were essentially hoping I would go somewhere else. I had to persist - kind of a strange notion of customer service from the dealership that sold me the car to begin with. I had to go back 6 times!! Poor communications skills from the service reps.

Written By: humbled b