Bytek Automobiles Inc. VW

August 22, 2019

Written By: Ahmed A

August 22, 2019

Written By: Ahmed A

August 16, 2019

I have personally have a very disheartening experience with Bytek's Service Department Manager. I drive a 2019 VW Jetta who has had some issues with rattling of different parts inside of the car (only 1 was confirmed the 1st time I serviced the car). The rattling was fixed, however within a few days the part broke down due to poor service quality. I decided to wait until the next service (30k) to have the rattling issue, plus the other ones, that have become far more pronouced. However to my surprise, I was told by the Service Manger that my car is out of warranty and I would have to pay for the fixes. I decided to contact the dealership that I bought the car (in Montreal) and they said that my car is still under warranty and I can take it to MTL to have it fixed. Being too far, I took it to another dealeship who has fixed all of the issues and gave me a free car wash. I have filed a formal complaint with VW Canada and have informed the Service Manager about my experience. He apologized and informed me that some of their staff is new to the brand and the dealer.

Written By: Alexandru P

August 16, 2019

I have personally have a very disheartening experience with Bytek's Service Department Manager. I drive a 2019 VW Jetta who has had some issues with rattling of different parts inside of the car (only 1 was confirmed the 1st time I serviced the car). The rattling was fixed, however within a few days the part broke down due to poor service quality. I decided to wait until the next service (30k) to have the rattling issue, plus the other ones, that have become far more pronouced. However to my surprise, I was told by the Service Manger that my car is out of warranty and I would have to pay for the fixes. I decided to contact the dealership that I bought the car (in Montreal) and they said that my car is still under warranty and I can take it to MTL to have it fixed. Being too far, I took it to another dealeship who has fixed all of the issues and gave me a free car wash. I have filed a formal complaint with VW Canada and have informed the Service Manager about my experience. He apologized and informed me that some of their staff is new to the brand and the dealer.

Written By: Alexandru P

August 07, 2019

I went into their showroom and not one person working acknowledged me or my parents presence. We even ask for help, and the lady at the front went to the back and didn't come back for 15 minutes. The fact that I didn't get served at all made me walk out because if that was how I was treated before my purchase of a new car, what would it be like when trying to get serviced?!

Written By: Victoria W

August 07, 2019

I went into their showroom and not one person working acknowledged me or my parents presence. We even ask for help, and the lady at the front went to the back and didn't come back for 15 minutes. The fact that I didn't get served at all made me walk out because if that was how I was treated before my purchase of a new car, what would it be like when trying to get serviced?!

Written By: Victoria W

August 05, 2019

Super good service, friendly staff. I went just to get some parts for my VW golf. They had some and ordered other on. Quick service and cheap prices too!

Written By: Corey K

August 03, 2019

The reason for buying a new car is to enjoy the peace of mind and warranty of the new Car. their employees do not care for after sale service or their client satisfaction. Once you bought the car, you stuck with them. I bought a new car from them, I used the summer tires for only 3 months then I bought a new winter tires, when I tried to put my summer tires back, one of them had an issue that was identified as a result of road hazard. They informed me then that these tires has no warranty and I need to chase the manufacture my self, they did not give me any registration number for the product and refused to provide any real assistance, when I contacted the business manager who transferred to her boss, he said that he can not provide any help. I went to Costco to get the same tire, and for my luck, i found another person with the same road hazard issue with the same tire manufacturer, and of course, Costco was replacing this tire for free. I will not recommend these guys to anyone for the bad after sales service that they have.

Written By: Slam M

August 03, 2019

The reason for buying a new car is to enjoy the peace of mind and warranty of the new Car. their employees do not care for after sale service or their client satisfaction. Once you bought the car, you stuck with them. I bought a new car from them, I used the summer tires for only 3 months then I bought a new winter tires, when I tried to put my summer tires back, one of them had an issue that was identified as a result of road hazard. They informed me then that these tires has no warranty and I need to chase the manufacture my self, they did not give me any registration number for the product and refused to provide any real assistance, when I contacted the business manager who transferred to her boss, he said that he can not provide any help. I went to Costco to get the same tire, and for my luck, i found another person with the same road hazard issue with the same tire manufacturer, and of course, Costco was replacing this tire for free. I will not recommend these guys to anyone for the bad after sales service that they have.

Written By: Slam M

July 31, 2019

(Translated by Google) We are very satisfied with this Bytek Volkswagen garage. (Original) Nous sommes très satisfait de ce garage Bytek Volkswagen.

Written By: Sandra L