Bytek Automobiles Inc. VW

November 16, 2018

My experience started off on the wrong foot, and quickly escalated to what I thought could be catastrophic, due to lack of communication with me and internal confusion with the service department. Fortunately, the manager of the service and body-shop stepped-in got a handle of the situation and very quickly communicated the status of my vehicle as well as what had happened and why. After that, he ensured the appropriate recompense would be in place to off-set unexpected costs caused by the confusion. Big thanks to Greg for reaching out to me immediately after my call and making things right. Honesty and transparency goes a long way, and you demonstrated the type of professional service and responsibility that I believe any customer would appreciate. You made the difference for me today. Thanks!

Written By: Jon K

November 16, 2018

I just got my winter tires put on at Bytek today and I was in and out in less than 45 minutes. The service staff were friendly and accommodating. Overall the experience was friendly and efficient. Thanks Bytek! Grateful to be back on the roads safely!

Written By: Randi H

November 15, 2018

the worst customer service I have ever experienced anywhere. Do not go to Bytek for anything, least of all any rust warranty work. I would give this dealership a negative rating if I could

Written By: Wendy B

November 15, 2018

the worst customer service I have ever experienced anywhere. Do not go to Bytek for anything, least of all any rust warranty work. I would give this dealership a negative rating if I could

Written By: Wendy B

November 13, 2018

It took me 5 months to get an appointment for a rust inspection for my jetta and it has now been over 7 months since that inspection without any communication from their part. Follow up : went in for a second inspection because they lost my first one. It has now been 3 months and once again, no communication from their part. UPDATE : 1 year later from 1st inspection and still no communication. UPDATE : after multiple emails to managers and service people, still no reply.

Written By: Brent C

November 13, 2018

It took me 5 months to get an appointment for a rust inspection for my jetta and it has now been over 7 months since that inspection without any communication from their part. Follow up : went in for a second inspection because they lost my first one. It has now been 3 months and once again, no communication from their part. UPDATE : 1 year later from 1st inspection and still no communication. UPDATE : after multiple emails to managers and service people, still no reply.

Written By: Brent C

November 13, 2018

Just want to preface this review by stating that the employees look like they are doing their best to satisfy everyone. Kudos to the service and parts department for all their work. It must be difficult to work under the system at Bytek. The 2/5 stars I gave Bytek is related to the management here, as it appears to be based on some terrible business practices. Sales: Kris Peshev was great to deal with. Have no complaints and would be happy to buy from him again. 5/5 Body shop: 3/5. Work done was very good but they didn’t clear an error code in the car before returning the vehicle to the customer. No quality assurance? Sales/Parts: 2/5 The stovepipe/silo organization and management model works against them. The service department has no idea what the parts department is doing and vice versa. It is upto the customer to create the link. If you order parts from the parts department and schedule a service to get parts installed , you would think that this is a seamless procedure. Wrong. The customer has to coordinate when the parts arrive and then based on that, schedule a service. Shouldn’t Bytek be able to schedule a service based on the parts arrival without the customer having to go back and forth? I also heard a customer yelling at the service manager (Greg) today out of sheer frustration from not being helped. The service manager here seems oblivious to the issues caused by the silo model, as once again, someone told the customer one thing, and some other department told her something else! Will not be returning to Bytek for service. Maybe the service manager was having a bad day, but the way he dealt with that irate customer would have made me lose my mind. The whole waiting room could hear how poorly he handled the concerns of the customer!

Written By: n m

November 13, 2018

Just want to preface this review by stating that the employees look like they are doing their best to satisfy everyone. Kudos to the service and parts department for all their work. It must be difficult to work under the system at Bytek. The 2/5 stars I gave Bytek is related to the management here, as it appears to be based on some terrible business practices. Sales: Kris Peshev was great to deal with. Have no complaints and would be happy to buy from him again. 5/5 Body shop: 3/5. Work done was very good but they didn’t clear an error code in the car before returning the vehicle to the customer. No quality assurance? Sales/Parts: 2/5 The stovepipe/silo organization and management model works against them. The service department has no idea what the parts department is doing and vice versa. It is upto the customer to create the link. If you order parts from the parts department and schedule a service to get parts installed , you would think that this is a seamless procedure. Wrong. The customer has to coordinate when the parts arrive and then based on that, schedule a service. Shouldn’t Bytek be able to schedule a service based on the parts arrival without the customer having to go back and forth? I also heard a customer yelling at the service manager (Greg) today out of sheer frustration from not being helped. The service manager here seems oblivious to the issues caused by the silo model, as once again, someone told the customer one thing, and some other department told her something else! Will not be returning to Bytek for service. Maybe the service manager was having a bad day, but the way he dealt with that irate customer would have made me lose my mind. The whole waiting room could hear how poorly he handled the concerns of the customer!

Written By: n m

November 09, 2018

Written By: Tony C

November 09, 2018

Written By: Josee M