Myers Kanata Hyundai
2500 Palladium Dr #400, Kanata, ON, K2V 1E2
Member since June 08, 2015
2500 Palladium Dr Kanata ON K2V 1E2Overall Score
Myers Kanata Hyundai1636 Reviews
735Review Ratings Breakdown
Consumer Reviews
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June 16, 2017
I have been taking my 2013 Elantra here after purchasing it at a different dealership. I keep coming back due to the excellent and efficient service I get at the service desk. From warranty work to simple oil changes. Gordie and the team at the service desk there are all amazing. Prompt and professional.
Written By: Musaver T
June 16, 2017
I have been taking my 2013 Elantra here after purchasing it at a different dealership. I keep coming back due to the excellent and efficient service I get at the service desk. From warranty work to simple oil changes. Gordie and the team at the service desk there are all amazing. Prompt and professional.
Written By: Musaver T
June 15, 2017
Written By: Beth S
"You can't expect us to get right the first time"
June 13, 2017
Last fall I had issues with a check engine light so I take it to Myers Hyundai Kanata where I bought it. They said $130 for the emission test and said it was rust on my tank inlet. They cleaned it up and 3 days later the light is on again. So I take it back and Myers Hyundai Kanata says that will be another $130 for another emission test. I'm pissed but I bite my tongue and pay for the test. I'm told I need a new gas cap. Rather then pay the Cdn price I get one from the U.S at less than half the price. Cap replace and my light is still on. Back for a third time and they say $130 for an emission test. I get vocal and tell them this is the third time for the same problem and I am not paying. They relent and the car is gone most of the day and I finally get the call it's a valve in or near the gas tank. Warranty repair but I have to bring the car back. So trip number 4 and I pick up the car. A few days later the check engine light is on again. Trip # 5 and they have the car again. I get a call and they say it's some module. They say they have to call Hyundai and get approval for the warranty repair. So after 6 trips and $260 (not including taxes) my check engine light is no longer an issue. That's right $260 (not including taxes) for warranty repairs. So I take the car in a week ago because I'm hearing an occasional thud 5 - 10 seconds after coming to a stop. I tell the service guy this and he says $65 for a 1/2 emission test. I flip. I tell him no. I scratch it off the service order and initial it. I tell him about the $260 (not including taxes) for warranty repairs i paid and tell him I have an extended warranty. When the car dies, It will be back for warranty service. I have to give him credit thou. He got me a store credit for $260 dollars (TAXES I PAID NOT INCLUDED). Hyundai Myers will only get warranty work from now on. All other service I'm taking it some else where. And I forgot to mention the door actuators (door locks) on the last trip they installed door actuators under warranty. I get home and go to let my child out of the back door and guess what, the door won't open. Now it's another trip to their service department so they can try a second time. I recommend bringing it here for warranty work only. Save your time and money and find a real mechanic. FOLLOW - UP TO DOOR ACTUATORS. So the car is dropped off and get the call telling me the car is ready. When the car was dropped off I showed Service Advisor #26 a video of the rear door latch being open yet the door would not open from the outside. see for yourself: https://drive.google.com/file/d/0B2CvyPKQNuQBaFNZdjZnT0w1NlE/view?usp=sharing Service Advisor #26 writes: "Customer states that even though the latch on the back side door is unlocked the door will not open" There's more: "Child safety lock was on" I raised my voice cause this was exactly what they did the first time I reported a problem. Service Advisor #26 shuts me down and refused to talked talk to me. At no time did I swear. I got load but I didn't swear. Now the mechanic is involved and he suggests I should leave the child lock open. Don't you see the child see next to the door? Really? The mechanic finally agrees to take a second look and after well over an hour the mechanic comes back and says it was a bad actuator right out of the box. Now I have to return for a 3 time. And by the way Service Advisor #26 is not the Service Manager as he claims to be, at least he did with me. Once all is done the "mechanic" says to me. "You can't expect us to get right the first time" and "we are still experiencing pains". Really?
Written By: David
Related Staff:
There are no staff members associated with this review.
"You can't expect us to fix it the first time"
June 13, 2017
Last fall I had issues with a check engine light so I take it to Myers Hyundai Kanata where I bought it. They said $130 for the emission test and said it was rust on my tank inlet. They cleaned it up and 3 days later the light is on again. So I take it back and Myers Hyundai Kanata says that will be another $130 for another emission test. I'm pissed but I bite my tongue and pay for the test. I'm told I need a new gas cap. Rather then pay the Cdn price I get one from the U.S at less than half the price. Cap replace and my light is still on. Back for a third time and they say $130 for an emission test. I get vocal and tell them this is the third time for the same problem and I am not paying. They relent and the car is gone most of the day and I finally get the call it's a valve in or near the gas tank. Warranty repair but I have to bring the car back. So trip number 4 and I pick up the car. A few days later the check engine light is on again. Trip # 5 and they have the car again. I get a call and they say it's some module. They say they have to call Hyundai and get approval for the warranty repair. So after 6 trips and $260 (not including taxes) my check engine light is no longer an issue. That's right $260 (not including taxes) for warranty repairs. So I take the car in a week ago because I'm hearing an occasional thud 5 - 10 seconds after coming to a stop. I tell the service guy this and he says $65 for a 1/2 emission test. I flip. I tell him no. I scratch it off the service order and initial it. I tell him about the $260 (not including taxes) for warranty repairs i paid and tell him I have an extended warranty. When the car dies, It will be back for warranty service. I have to give him credit thou. He got me a store credit for $260 dollars (TAXES I PAID NOT INCLUDED). Hyundai Myers will only get warranty work from now on. All other service I'm taking it some else where. And I forgot to mention the door actuators (door locks) on the last trip they installed door actuators under warranty. I get home and go to let my child out of the back door and guess what, the door won't open. Now it's another trip to their service department so they can try a second time. I recommend bringing it here for warranty work only. Save your time and money and find a real mechanic. FOLLOW - UP TO DOOR ACTUATORS. So the car is dropped off and get the call telling me the car is ready. When the car was dropped off I showed Service Advisor #26 a video of the rear door latch being open yet the door would not open from the outside. see for yourself: https://drive.google.com/file/d/0B2CvyPKQNuQBaFNZdjZnT0w1NlE/view?usp=sharing Service Advisor #26 writes: "Customer states that even though the latch on the back side door is unlocked the door will not open" There's more: "Child safety lock was on" I raised my voice cause this was exactly what they did the first time I reported a problem. Service Advisor #26 shuts me down and refused to talked talk to me. At no time did I swear. I got load but I didn't swear. Now the mechanic is involved and he suggests I should leave the child lock open. Don't you see the child see next to the door? Really? The mechanic finally agrees to take a second look and after well over an hour the mechanic comes back and says it was a bad actuator right out of the box. Now I have to return for a 3 time. And by the way Service Advisor #26 is not the Service Manager as he claims to be, at least he did with me. Once all is done the "mechanic" says to me. "You can't expect us to get right the first time" and "we are still experiencing pains". Really?
Written By: David
Related Staff:
There are no staff members associated with this review.
June 13, 2017
Written By: Avani N
Good afternoon, I'm sorry to see your 1 star rating of your visit to Myers Kanata Hyundai and would like the opportunity to discuss your experience with you to see where we can improve our services. Please contact me at your earliest convenience. Thank you, Marc Le Beau, General Manager, Myers Kanata Hyundai 613-592-8883.
June 13, 2017
Written By: Avani N
Good afternoon, I'm sorry to see your 1 star rating of your visit to Myers Kanata Hyundai and would like the opportunity to discuss your experience with you to see where we can improve our services. Please contact me at your earliest convenience. Thank you, Marc Le Beau, General Manager, Myers Kanata Hyundai 613-592-8883.
Perfect
June 10, 2017
This was my first car purchase and I received excellent service from top to bottom! Nothing but great things to say!
Written By: NICHOLAS
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June 09, 2017
Like all Myers dealerships, they care about you right up until they get your money, then treat you like an inconvenience. Every time I've dealt with their "service" department for warranty work, it's been a nightmare. One or more of the following always happens: -Car is always ready hours later than promised. -You'll be told it's ready, only to go in and find out parts had to be ordered and it will need to come in again. -Fight with them to actually get something serviced under warranty, as they always, mysteriously, can't reproduce the problem. -Shuttle is always late, slow and doesn't take an optimal route so you'll always be late for work. -Deal with constant, aggressive upselling. -You'll have to go back again another time because frequently, their fixes are band aids that don't last. -Deal with service advisors that are apathetic at best, rude at worst and will never offer an apology for repeated screwups such as those mentioned above. Myers has a terrifyingly large market share of car dealers in Ottawa and they clearly know it. Once they've made the sale, they don't want to deal with you and will make your experience a mess, until of course they call you half a dozen times a year to get you to trade up. I'll never buy from this company again and neither should you. EDIT: A couple of hours after I posted this, the Service Manager called me and asked what they could to do improve things. I cited all the issues above and how they've been present every time I've had my car serviced there since I bought it in 2013. It was stressed how they're understaffed right now (a problem they've also had constantly since 2013) but he also owned the screw ups on this issue and promised to address them. He also brought up how I've apparently been comped almost $2,000 in services from the dealer that fell outside what Hyundai covers under the warranty. I find this hard to believe but it's what was claimed. I was offered a free oil change service to make up for this and asked to give them another chance. I'm happy to offer another chance when people own their mistakes and commit to fixing them. This is a first for Myers but they've still done it. I'm not updating my score until I see a systemic improvement but I'm giving them the opportunity.
Written By: Gerry C
June 09, 2017
Like all Myers dealerships, they care about you right up until they get your money, then treat you like an inconvenience. Every time I've dealt with their "service" department for warranty work, it's been a nightmare. One or more of the following always happens: -Car is always ready hours later than promised. -You'll be told it's ready, only to go in and find out parts had to be ordered and it will need to come in again. -Fight with them to actually get something serviced under warranty, as they always, mysteriously, can't reproduce the problem. -Shuttle is always late, slow and doesn't take an optimal route so you'll always be late for work. -Deal with constant, aggressive upselling. -You'll have to go back again another time because frequently, their fixes are band aids that don't last. -Deal with service advisors that are apathetic at best, rude at worst and will never offer an apology for repeated screwups such as those mentioned above. Myers has a terrifyingly large market share of car dealers in Ottawa and they clearly know it. Once they've made the sale, they don't want to deal with you and will make your experience a mess, until of course they call you half a dozen times a year to get you to trade up. I'll never buy from this company again and neither should you. EDIT: A couple of hours after I posted this, the Service Manager called me and asked what they could to do improve things. I cited all the issues above and how they've been present every time I've had my car serviced there since I bought it in 2013. It was stressed how they're understaffed right now (a problem they've also had constantly since 2013) but he also owned the screw ups on this issue and promised to address them. He also brought up how I've apparently been comped almost $2,000 in services from the dealer that fell outside what Hyundai covers under the warranty. I find this hard to believe but it's what was claimed. I was offered a free oil change service to make up for this and asked to give them another chance. I'm happy to offer another chance when people own their mistakes and commit to fixing them. This is a first for Myers but they've still done it. I'm not updating my score until I see a systemic improvement but I'm giving them the opportunity.
Written By: Gerry C
