Bytek Automobiles Inc. VW
1325 St. Laurent Blvd. , Ottawa, ON, K1G0Z7
Member since April 16, 2015
1325 St. Laurent Blvd. Ottawa ON K1G0Z7Overall Score
Bytek Automobiles Inc. VW1336 Reviews
276Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
*Showing a selection of the total reviews available from Facebook.
June 20, 2018
Very happy with the entire process from the initial greeting to the low pressure honest approach from end to end. Derrik Francoeur especially, is singularly recommended. EDIT Had to replace my vehicle two years later due to a major collision, and Dilhan Mendis continued my positive experience with Bytek. I made it clear to not apply any pressure and the sale was his. He respected that, and I'm now driving my new 2018 golf wagon from Bytek.
Written By: Richard W
Thank you for the kind words, Richard! Dilhan is a fantastic sales rep and we are lucky to have him on the Bytek VW team. Happy travels,
June 18, 2018
Car sat in lot for over 2 months to be repaired. Not recommended for getting work done on car. I could go on and on but I won't!
Written By: Jason K
Hey Jason, We are very sorry that the time required to repair the major impact damage to your Jetta was as long as it was. There were more damages than was estimated by the insurance which we had to document and contact your insurance for additional work authorization. This will always add 5 or more business days to the repairs. Once authorized we had to order the extra parts and then reschedule the car in for repairs. We also had to coordinate with the service department for the mechanical repairs that were required. The request you made for the timing belt to be inspected for impact damage, also added delays for us to deliver your Jetta back to you. Again, we are very sorry for the delay and please feel free to contact our Collision Center Manager Matt, at 613-745-6886, to further discuss this issue.
June 18, 2018
Car sat in lot for over 2 months to be repaired. Not recommended for getting work done on car. I could go on and on but I won't!
Written By: Jason K
Hey Jason, We are very sorry that the time required to repair the major impact damage to your Jetta was as long as it was. There were more damages than was estimated by the insurance which we had to document and contact your insurance for additional work authorization. This will always add 5 or more business days to the repairs. Once authorized we had to order the extra parts and then reschedule the car in for repairs. We also had to coordinate with the service department for the mechanical repairs that were required. The request you made for the timing belt to be inspected for impact damage, also added delays for us to deliver your Jetta back to you. Again, we are very sorry for the delay and please feel free to contact our Collision Center Manager Matt, at 613-745-6886, to further discuss this issue.
June 14, 2018
Great experience
Written By: Marc V
Thanks for all those stars, Marc! We look forward to assisting you in the future!
June 14, 2018
Great experience
Written By: Marc V
Thanks for all those stars, Marc! We look forward to assisting you in the future!
June 11, 2018
Small showroom and lot. No used inventory.
Written By: Roger W
Hi Roger, Please contact our Sales Manager Andy @ 613-701-0137 should you want assistance in locating a new or used VW. Having a small lot is certainly a disadvantage as we are only 5 KM's from downtown Ottawa. We hope that the majority of our clients can appreciate that being the most central VW dealer in Ottawa means that we will not have as much space as a newly built dealership in the suburbs.
June 11, 2018
Not great follow up. Great cars.
Written By: Tom A
Hi Tom, and thank you for the 3 stars. I did quickly look at your file and see that there were a number of emails back and forth as well as some quotes/ test driving. Feel free to contact us directly regarding your concerns about the follow up received.
June 11, 2018
Not great follow up. Great cars.
Written By: Tom A
Hi Tom, and thank you for the 3 stars. I did quickly look at your file and see that there were a number of emails back and forth as well as some quotes/ test driving. Feel free to contact us directly regarding your concerns about the follow up received.
June 10, 2018
Our vehicle’s (VW Jetta) engine light suddenly appeared while driving so we naturally contacted the closest VW dealership and asked to be transfered to the automobile service folks. To our surprise, the gentleman on the phone told us “not to bother because we won’t even touch your car for at least another week. It’s too busy.” He also said something about a check engine light not being a priority seeing as it wasn’t “flashing”. They outright refused my business. It’s almost as if this employee encouraged me to look elsewhere. I find this kind of service extremely cheap and am appalled management endorses this type of attitude.
Written By: A H
We apologize that our customer service didn't meet your expectations. Please contact Greg our Service Manager @ 613-701-0137.
June 10, 2018
Our vehicle’s (VW Jetta) engine light suddenly appeared while driving so we naturally contacted the closest VW dealership and asked to be transfered to the automobile service folks. To our surprise, the gentleman on the phone told us “not to bother because we won’t even touch your car for at least another week. It’s too busy.” He also said something about a check engine light not being a priority seeing as it wasn’t “flashing”. They outright refused my business. It’s almost as if this employee encouraged me to look elsewhere. I find this kind of service extremely cheap and am appalled management endorses this type of attitude.
Written By: A H
We apologize that our customer service didn't meet your expectations. Please contact Greg our Service Manager @ 613-701-0137.
