Bytek Automobiles Inc. VW
1325 St. Laurent Blvd. , Ottawa, ON, K1G0Z7
Member since April 16, 2015
1325 St. Laurent Blvd. Ottawa ON K1G0Z7Overall Score
Bytek Automobiles Inc. VW1338 Reviews
276Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
*Showing a selection of the total reviews available from Facebook.
June 20, 2016
It's very good service and the staff are professional
Written By: Hashim Y
Thank you for your feedback, Hashim!
June 20, 2016
It's very good service and the staff are professional
Written By: Hashim Y
Thank you for your feedback, Hashim!
June 08, 2016
Written By: Rob G
We appreciate the 5 stars, Rob!
June 08, 2016
Written By: Rob G
We appreciate the 5 stars, Rob!
May 26, 2016
Similar to other comments below, Bytek doesn't value its customer's time. Bytek overbooks service appointments for their number of service staff and you take your chances that your vehicle won't be ready at the end of the day. I stopped getting my car serviced with Bytek in 2014 the first time Bytek couldn't provide the service they committed to in 8 hours...after dropping my car off at 7:30 to pick it at 4:00 I had to wait until 4:45. Unfortunately I needed to go back to Bytek for warranty work recently to replace a stabilizer and guess what? Same story, except this time my experience included a wait in their sitting area, a shuttle to Enterprise rental car with another "happy" customer, and the usual wait and administrative process to get a rental. We are now at 24 hours and counting and still no vehicle. Bottom line is that if you are a busy parent or simply have better things to do than than long waits in car dealerships recommend that you get your car serviced somewhere else.
Written By: Daryl A
We are sorry about your bad experience with us, Daryl. We would like to hear your feedback directly, and make things right, if possible. Our service manager, Greg Taylor is happy to further discuss this matter with you.
Friendly and professional, thanks!
May 25, 2016
We seemed to engage most of the front line staff. All were helpful and supportive of each other making car shopping more enjoyable. Dilhan is a pleasure to deal with. He gave prompt attention to our requests and provided clear answers with their rational. When delivery of the car was delayed he suggested and offered alternative transportation for our convenience. Overall an excellent experience. Thanks!
Written By: Jim
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Faith in the VW brand restored
April 27, 2016
I was the owner of a 2012 VW Passat TDI, it was no easy feat to sell me another VW as my confidence in the brand had been seriously compromised due to the emissions scandal and some major repairs needed to my car that were both emissions and transmission related and that managed to NOT be covered under my expensive VWPP extended warranty. (Passat purchased at Myers VW not Bytek) Between Greg in Service, David and Jake in Sales and Rebecca in Finance, they were able to restore my faith in VW by doing all they could (and then some) to restore my loyalty to VW. David was patient and willing to listen to my past negative experiences related to being a VW owner and Rebecca went well out of her way to do all she could to liaise between the VWPP rep and my situation. For all of this I am grateful.
Written By: Steven
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April 27, 2016
Simply put, this service department doesn't care if they waste your time. Dropped car off first thing in the morning before it was even open. Wrote down that I would be back to get the car at 3:30pm. Showed up at 3:50pm and car wasn't ready until 4:15pm. This is unacceptable waste of customers time. Will never be back. Right, so 8 hours wasn't enough time to do an oil change and the recall work? Sorry that's a lame excuse, and the same one I got while I was at the dealership. Car was there for 8 hours, it should have been completed. Organize your time better and care about your customers time!
Written By: Gary A
We are sorry that your car was not completed on time, Gary. That said, there were two outstanding safety recalls that applied to your vehicle, and we had to perform them while the vehicle was in the shop. I know that it was a little extra time- but we feel that your safety was worth the additional time! Please feel free to contact our service manager, Greg Taylor, directly if you would like to further discuss this matter.
April 27, 2016
Simply put, this service department doesn't care if they waste your time. Dropped car off first thing in the morning before it was even open. Wrote down that I would be back to get the car at 3:30pm. Showed up at 3:50pm and car wasn't ready until 4:15pm. This is unacceptable waste of customers time. Will never be back. Right, so 8 hours wasn't enough time to do an oil change and the recall work? Sorry that's a lame excuse, and the same one I got while I was at the dealership. Car was there for 8 hours, it should have been completed. Organize your time better and care about your customers time!
Written By: Gary A
We are sorry that your car was not completed on time, Gary. That said, there were two outstanding safety recalls that applied to your vehicle, and we had to perform them while the vehicle was in the shop. I know that it was a little extra time- but we feel that your safety was worth the additional time! Please feel free to contact our service manager, Greg Taylor, directly if you would like to further discuss this matter.
by far my best experience buying a new car in Ottawa.
April 25, 2016
They really exceed my expectations in many ways with an excellent service, follow up, price point and stress free atmosphere.
Written By: Edwin
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