Bytek Automobiles Inc. VW
1325 St. Laurent Blvd. , Ottawa, ON, K1G0Z7
Member since April 16, 2015
1325 St. Laurent Blvd. Ottawa ON K1G0Z7Overall Score
Bytek Automobiles Inc. VW1339 Reviews
276Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
*Showing a selection of the total reviews available from Facebook.
January 18, 2016
Very poor customer service in the service department. All I needed was a code to get my radio working because I changed my battery and the person I was talking to on the phone, "Diego", insisted that I needed to bring my car in so they could charge me a half hour of labour to enter a 4-digit code into my radio because it's an anti-theft code. I think that's just laziness because I called another VW dealer and there was no problem getting the code. It's just a radio, not the keys to fork knox. If you work in a service department and deal with customers you should be more personable and willing to help. Will never deal with their service dept again.
Written By: Scott W
Hi Scott, and so sorry about your experience! Unfortunately, the actual radio code is obtained from a serial number on the back on the radio, and it has to be physically removed to obtain this number. What likely happened is that the other dealer that you called was the original selling dealer, and had this serial number (code) already on file. I'm glad that you got the radio working again!
January 18, 2016
Very poor customer service in the service department. All I needed was a code to get my radio working because I changed my battery and the person I was talking to on the phone, "Diego", insisted that I needed to bring my car in so they could charge me a half hour of labour to enter a 4-digit code into my radio because it's an anti-theft code. I think that's just laziness because I called another VW dealer and there was no problem getting the code. It's just a radio, not the keys to fork knox. If you work in a service department and deal with customers you should be more personable and willing to help. Will never deal with their service dept again.
Written By: Scott W
Hi Scott, and so sorry about your experience! Unfortunately, the actual radio code is obtained from a serial number on the back on the radio, and it has to be physically removed to obtain this number. What likely happened is that the other dealer that you called was the original selling dealer, and had this serial number (code) already on file. I'm glad that you got the radio working again!
Great courteous service
January 16, 2016
Knowledgeable sales staff, factual, Kris was polite, courteous, and it was good negotiating with him. He arranged for the additional items, had all the paperwork ready on time, it was a very pleasant car buying experience
Written By: Michele
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January 04, 2016
Worst dealership ever...been trying to call them to book service appointment no one answers the phone....i can imagine how their other services will be like...Went to Huntclub VW best staff...great service
Written By: Ajay A
Hi Ajay, and so sorry that we were not able to promptly answer the phone. We certainly strive to do our best but it is sometimes hard to cover all the phone calls- especially around the lunch hour. If you leave a message, we will call you back promptly. I hope that you're enjoying your VW to date, and please let us know if we can further assist with your automotive needs.
January 04, 2016
Worst dealership ever...been trying to call them to book service appointment no one answers the phone....i can imagine how their other services will be like...Went to Huntclub VW best staff...great service
Written By: Ajay A
Hi Ajay, and so sorry that we were not able to promptly answer the phone. We certainly strive to do our best but it is sometimes hard to cover all the phone calls- especially around the lunch hour. If you leave a message, we will call you back promptly. I hope that you're enjoying your VW to date, and please let us know if we can further assist with your automotive needs.
December 19, 2015
Every time we have stopped in we never got any services in facts the staff look at us from the window and never came out. It was odd.
Written By: Marc S
I'm sorry that you had a challenging experience, Marc. We're not really sure which "window" you are referring to as we don't have service windows in the dealership? Please feel free to contact one of our manager directly so that we can address your concern.
Efficient and professional - as always.
November 09, 2015
I leased by third consecutive Golf from Bytek, and for the third time worked with Andrew. He guided me through the process and ensured everything went smoothly.
Written By: Linsey
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November 03, 2015
Hey how much enjoyment are you suppose have when fixing or maintaining your high end vehicle? Very little. So I could go to any garage or dealership and get my lovely 2015 Tiguan serviced. I choose to go to Bytek because I always get top notch service and the mechanics (Rob in particular) even try to save you money...how great is that. I'm sure that managers Andy Crowe and Greg Taylor would agree that I am a somewhat demanding client. I come from the service industry and notice everything. I have to say that both Greg and Andy exceed my expectations every visit. They and their staff (Peshez the Eastern European salesman is great) make me feel at home and always show me recognition with a smile. Plus they make me laugh...Doesn't get much better than that...
Written By: Kelly H
Thanks so much for your feedback, Kelly! I'm glad that you've enjoyed dealing with Bytek from both a service and sales perspective. And laughing is certainly a good thing!
November 03, 2015
Hey how much enjoyment are you suppose have when fixing or maintaining your high end vehicle? Very little. So I could go to any garage or dealership and get my lovely 2015 Tiguan serviced. I choose to go to Bytek because I always get top notch service and the mechanics (Rob in particular) even try to save you money...how great is that. I'm sure that managers Andy Crowe and Greg Taylor would agree that I am a somewhat demanding client. I come from the service industry and notice everything. I have to say that both Greg and Andy exceed my expectations every visit. They and their staff (Peshez the Eastern European salesman is great) make me feel at home and always show me recognition with a smile. Plus they make me laugh...Doesn't get much better than that...
Written By: Kelly H
Thanks so much for your feedback, Kelly! I'm glad that you've enjoyed dealing with Bytek from both a service and sales perspective. And laughing is certainly a good thing!
Happy with the car and the service
October 08, 2015
I really enjoy my new Volkswagen! It's exactly what I wanted out of a vehicle in terms of looks and features. There were a few thing that were not to my liking upon delivery, however. The car had a small dent that went unnoticed and my window tint had bubbling. I brought the car back, and Atilla reassured me the bubbling should disappear within a week or two(as the tint was fresh), and it did. In regards to the dent, the team at Bytek replaced the entire door which was dented, hassle free, satisfying me completely.
Written By: Eric
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