Bytek Automobiles Inc. VW

February 19, 2016

Kris is very trustworthy, professional and extremely knowledgeable when comes to any aspects of VW cars. Thanks Kris

Written By: Boyko A

February 19, 2016

Kris is very trustworthy, professional and extremely knowledgeable when comes to any aspects of VW cars. Thanks Kris

Written By: Boyko A

February 19, 2016

Amanda at the service desk was extremely helpful when I came in for a recall fix on my VW Tiguan. She gave me a tip for taking care of my steering wheel wobble (snow packed in around my wheel--who knew?). I had trouble hooking up to their free wireless, and she came in to make sure I was all connected. Great service.

Written By: Anne M

February 19, 2016

Amanda at the service desk was extremely helpful when I came in for a recall fix on my VW Tiguan. She gave me a tip for taking care of my steering wheel wobble (snow packed in around my wheel--who knew?). I had trouble hooking up to their free wireless, and she came in to make sure I was all connected. Great service.

Written By: Anne M

February 16, 2016

We purchased our VW from Bytek almost two years ago. From the beginning to the end of our experience at Bytek we were taken care of by David Vaughan. As first time car owners, David explained every step of the process to us and was very patient in answering all of the questions we had. He also helped us find avenues for price reduction; for example, recent graduate discount, etc. He was highly knowledgeable about the VW model and translated that information to us as we went on our test drive. Since then, whenever we had an issue with or question about the car, David would respond within the hour with his support. I highly recommend his service here at Bytek!

Written By: S. W

February 16, 2016

We purchased our VW from Bytek almost two years ago. From the beginning to the end of our experience at Bytek we were taken care of by David Vaughan. As first time car owners, David explained every step of the process to us and was very patient in answering all of the questions we had. He also helped us find avenues for price reduction; for example, recent graduate discount, etc. He was highly knowledgeable about the VW model and translated that information to us as we went on our test drive. Since then, whenever we had an issue with or question about the car, David would respond within the hour with his support. I highly recommend his service here at Bytek!

Written By: S. W

February 14, 2016

Our 2009 Jetta decided to take intermittent breaks while we tried to drive places. Totally weird. Engine ran but there were these disconnects from the transmission. Had the car tow from the country to Bytek in desperation. It was a one hour tow. VW Road Side Service agreed to do it because Bytek was the only VW Service of the four we had tried that looked after us properly. And their caring and skill unfolded. The mechanics were unsure what the problem was. With our consent they went the extra twenty miles and drove it home more than one night that week. They could not duplicate the problem...but their extraordinary Shop Chief had an idea. He diagnosed it correctly the computer chip for the transmissions was going; they held off doing the fix for several months. We were not anxious because they had won our confidence. Finally they had to replace the computer part. They were eager, honest, dedicated and genuinely caring about us and about our car. It was an extraordinary experience for us. We had become so fed up with other dealer service departments that we were ready to dump the car and never again expect any after warranty care. This was over two years ago. Our km reading past 250,000 km this last week. I hope this story helps re-pay in part our debt for the caring we received from Bytek Service . Very special thanks to Rawad the Service Manager who orchestrate this save and Paul whose skills and calmness saw us through this event so that we can now write about it with a bit of humour. Thanks to Bytek Management for having an environment which allows the Service Department to function as one hopes.

Written By: Marianne L

February 13, 2016

I'm from out of town and was in Ottawa on a Saturday, I was having DEF problems with my TDI. Amanda and Tech Tony went out of their way to get me back on the road within an hour so I could make it home safely, very impressed with the service I got

Written By: Jaime J

February 13, 2016

I'm from out of town and was in Ottawa on a Saturday, I was having DEF problems with my TDI. Amanda and Tech Tony went out of their way to get me back on the road within an hour so I could make it home safely, very impressed with the service I got

Written By: Jaime J