Bytek Automobiles Inc. VW
1325 St. Laurent Blvd. , Ottawa, ON, K1G0Z7
Member since April 16, 2015
1325 St. Laurent Blvd. Ottawa ON K1G0Z7Overall Score
Bytek Automobiles Inc. VW1395 Reviews
276Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
*Showing a selection of the total reviews available from Facebook.
January 04, 2016
Worst dealership ever...been trying to call them to book service appointment no one answers the phone....i can imagine how their other services will be like...Went to Huntclub VW best staff...great service
Written By: Ajay A
Hi Ajay, and so sorry that we were not able to promptly answer the phone. We certainly strive to do our best but it is sometimes hard to cover all the phone calls- especially around the lunch hour. If you leave a message, we will call you back promptly. I hope that you're enjoying your VW to date, and please let us know if we can further assist with your automotive needs.
January 04, 2016
Worst dealership ever...been trying to call them to book service appointment no one answers the phone....i can imagine how their other services will be like...Went to Huntclub VW best staff...great service
Written By: Ajay A
Hi Ajay, and so sorry that we were not able to promptly answer the phone. We certainly strive to do our best but it is sometimes hard to cover all the phone calls- especially around the lunch hour. If you leave a message, we will call you back promptly. I hope that you're enjoying your VW to date, and please let us know if we can further assist with your automotive needs.
December 19, 2015
Every time we have stopped in we never got any services in facts the staff look at us from the window and never came out. It was odd.
Written By: Marc S
I'm sorry that you had a challenging experience, Marc. We're not really sure which "window" you are referring to as we don't have service windows in the dealership? Please feel free to contact one of our manager directly so that we can address your concern.
Efficient and professional - as always.
November 09, 2015
I leased by third consecutive Golf from Bytek, and for the third time worked with Andrew. He guided me through the process and ensured everything went smoothly.
Written By: Linsey
Related Staff:
November 03, 2015
Hey how much enjoyment are you suppose have when fixing or maintaining your high end vehicle? Very little. So I could go to any garage or dealership and get my lovely 2015 Tiguan serviced. I choose to go to Bytek because I always get top notch service and the mechanics (Rob in particular) even try to save you money...how great is that. I'm sure that managers Andy Crowe and Greg Taylor would agree that I am a somewhat demanding client. I come from the service industry and notice everything. I have to say that both Greg and Andy exceed my expectations every visit. They and their staff (Peshez the Eastern European salesman is great) make me feel at home and always show me recognition with a smile. Plus they make me laugh...Doesn't get much better than that...
Written By: Kelly H
Thanks so much for your feedback, Kelly! I'm glad that you've enjoyed dealing with Bytek from both a service and sales perspective. And laughing is certainly a good thing!
November 03, 2015
Hey how much enjoyment are you suppose have when fixing or maintaining your high end vehicle? Very little. So I could go to any garage or dealership and get my lovely 2015 Tiguan serviced. I choose to go to Bytek because I always get top notch service and the mechanics (Rob in particular) even try to save you money...how great is that. I'm sure that managers Andy Crowe and Greg Taylor would agree that I am a somewhat demanding client. I come from the service industry and notice everything. I have to say that both Greg and Andy exceed my expectations every visit. They and their staff (Peshez the Eastern European salesman is great) make me feel at home and always show me recognition with a smile. Plus they make me laugh...Doesn't get much better than that...
Written By: Kelly H
Thanks so much for your feedback, Kelly! I'm glad that you've enjoyed dealing with Bytek from both a service and sales perspective. And laughing is certainly a good thing!
Happy with the car and the service
October 08, 2015
I really enjoy my new Volkswagen! It's exactly what I wanted out of a vehicle in terms of looks and features. There were a few thing that were not to my liking upon delivery, however. The car had a small dent that went unnoticed and my window tint had bubbling. I brought the car back, and Atilla reassured me the bubbling should disappear within a week or two(as the tint was fresh), and it did. In regards to the dent, the team at Bytek replaced the entire door which was dented, hassle free, satisfying me completely.
Written By: Eric
Related Staff:
October 08, 2015
Got ignored on the lot / showroom like other mentioned, asked for service was told to wait as the salesmen were in a meeting, was told I would be called back about a specific question and was not. Bought my gti somewhere else. Went for warranty work, was told " it's normal for your car to smell like gas when it's cold out". Turns out fuel rail was leaking all over the engine... I Could go on for a while. Service is condescending and untrustworthy. Parts people are great though. Now let's see their damage control reply and a few fake 5 stars reviews pop up.
Written By: Bob S
Based on your review, it doesn't sound like you are interested in a reply, Bob. I'm sorry about the bad experiences that you've had, and wanted to reach out to you. Please let us know if you would like to discuss your experiences in person.
October 08, 2015
Got ignored on the lot / showroom like other mentioned, asked for service was told to wait as the salesmen were in a meeting, was told I would be called back about a specific question and was not. Bought my gti somewhere else. Went for warranty work, was told " it's normal for your car to smell like gas when it's cold out". Turns out fuel rail was leaking all over the engine... I Could go on for a while. Service is condescending and untrustworthy. Parts people are great though. Now let's see their damage control reply and a few fake 5 stars reviews pop up.
Written By: Bob S
Based on your review, it doesn't sound like you are interested in a reply, Bob. I'm sorry about the bad experiences that you've had, and wanted to reach out to you. Please let us know if you would like to discuss your experiences in person.
October 06, 2015
After reading the majority of the negative reviews here, I'm in a better place to understand the horrible experience I received at Bytek. I purchased from them a 2012 VW Passat Highline in Feb 2012. Right from the start, the car had major issues. I was constantly dropping my car off at Bytek because some light would always come on or something would not work or be making a strange sound. For example, all in one year I had brought the car in to have the entire steering wheel and air bag system replaced (they said it was a manufacturer's issue), the entire front headlight electrical system (apparently a recall), then again issues with the honk and the gas cap which would not CLOSE. Most recently, I took my car in because the sunroof suddenly opened on its own while I was driving and would not close again. Whenever I did try to close the sunroof it would pop back open. I dropped the car off at Bytek and the service person told me that the issue was 'likely covered under warranty - its a 2012 car with only 49 000 km!" I left feeling pretty good, thinking that this apparently easy issue would be resolved quickly. 4 days later, I am finally able to get a hold of someone to explain to me why my car has not yet been fixed. I am told that Bytek had found a 'dent' in my ROOF which they had taken pictures of and sent to VW for review (without my consent or at least informing me) and that I could come pick it up for now. I wasn't comfortable doing that because the sunroof would bust open and rain and the cold would come in, not to mention the possibility that it could potentially fly off on the highway, endangering other drivers. The service person (Greg) told me to come and get my car and he would 'tape it up' for me until VW got back to them, which they 'didn't know when that would be'. I asked for a rental car, and they told me they cant help me since they aren't sure if the broken sunroof on a 2 year old car with less than 50,000km on it was covered under warranty. I also had asked for a quote, and the sales person who called me back said they 'were not interested in purchasing the car from me due to the sunroof issue'. This was probably the worse experience I have had with Bytek - and I have been taking my car to them for 2 years now and its just gotten progressively worse.. Last time I went in because the entire car would shake at 100km/h, they told me I needed to replace all of my brakes - I changed winter tires and the shaking stopped. So thanks - but no thanks. And then kicker - when I called in to go pick up my car to take it to another dealership to get looked at - THEY SAID IT WASN'T SAFE FOR US TO PICK IT UP and refused to give me my own car back. I don't even know what to say anymore. Just don't take your car here. They severely lack professionalism, their customer service is HORRIBLE and above all that, they are not honest.
Written By: Mass C
We are sorry to hear about your experience, Massey. As this is a rather detailed situation, we would ask that you contact our service manager directly to ensure that it is properly resolved.
