Bytek Automobiles Inc. VW

July 20, 2025

Service department was friendly and professional.

Written By: Michael M

July 17, 2025

Ali Hassan was incredibly helpful and professional throughout my visit. He took the time to listen to my needs, offered honest advice, and made the entire process smooth and stress-free. On the service side, Rawad was equally outstanding. He managed the repair process with great attention to detail and clear communication. From start to finish, he kept me informed and made sure the work was done to the highest standard. The results were flawless, and the car looked like new again. Both Ali and Rawad reflect the high level of service that makes Bytek VW a dealership you can trust. I highly recommend working with them if you're looking for a team that truly puts the customer first.

Written By: ghanwa e

July 16, 2025

Brought my car here many times and can't say enough about the service staff. Manthan knows his stuff and has been great to work with.

Written By: Jason G

July 10, 2025

Avoid at all costs. TL/DR: I booked an appointment for a recall. Was misled about how long the work would take over the phone, lied to about work being done, (no work was done), and told to come pick up a car that had no work done. My experience with bytek showed a complete lack of accountability and customer service. I booked an appointment to have work done on my car, and was told it would take half a day to complete. I booked a full day off work just in case. On the morning I dropped it off I was then told it would take all day, but was told it would be done by 3pm, (I had an appointment at 4pm). By 3 I hadn't heard from them so I called and was told by the service department that the car was "on the hoist" and would be done by 3:30pm. I arrived at the dealership at 3:30 to find that no work had been done and the car was still sitting in the lot. The guy at the service desk told me it could be done in 20-25 minutes, before the mechanic came in and said it would be longer as they needed to drain the gas tank, (another detail they failed to tell me ahead of time). At that point I left, as I was tired of being lied to and misled and left with no work done to the car, and losing a day of work. I am extremely disappointed and quite frankly stunned by their incompetence and dishonesty, throughout this experience and I will never go back to bytek again.

Written By: Chris L

July 10, 2025

My wife and I have been searching for new cars over the last month. We went to nearly every dealership in Ottawa and 3 VW in particular. Ali (Sales Manager) and Ali (Sales Rep) were the best we’ve dealt with by far. Kudos to them and the team (Chris, Josh, and Jennifer C) for getting us a way better deal than any other. Absolutely love my new car and would highly recommend them.

Written By: Justin B

July 05, 2025

I’ve gotten a wonderful VW GLI from Bytek Volkswagen. Abdalla was super helpful in letting me test drive the vehicles. I appreciate his professionalism and guidance.

Written By: Anish G

July 04, 2025

This was my first time purchasing a car and I could not recommend Bytek VW enough!! Our sales representative, Abdallah, the finance manager, Josh and the sales manager, Ali made it super easy and stress-free. I mentioned my needs and they helped make it happen! They were able to answer all of my questions and proved to me that they care about their customers experince. 10/10 service, I would highly recommend going to Bytek VW for your next car!

Written By: Ben V

July 03, 2025

I had a great experience buying a used car here. Gerry and Jennifer were wonderful to work with and made the whole experience quick and easy.

Written By: Nick B

July 02, 2025

Bytek Volkswagen and their so-called “manager,” the entire operation is shady, arrogant, and dishonest and are the reason people hate dealing with car dealerships. We bought a brand new Jetta in 2021 from Bytek, and it’s been nothing but downhill since. We live in Stittsville—far from the dealership—but still gave them our business thinking we were getting quality. What a joke. In 2023, we brought the car to Myers Kanata and their techs completely screwed us over. As soon as we got the car back, a sensor light popped up—something that never existed before. Myers lied straight to our faces, claiming they “never removed the grille.” Well, they did. And they botched the reinstallation, which caused the issue. To make matters worse, Myers referred us to Assured Automotive for paint work, and that was another disaster. The paint started bubbling in under 3 months because moisture got trapped under the hood. Complete amateur work, but they stood behind it like it was flawless. We were gaslit by both service teams, made to feel like it was somehow our fault, and treated like idiots. We stopped going to VW service altogether after that and found a real mechanic who doesn’t feed us lies and excuses. Then in 2025, the AC compressor dies. The car is barely 4 years old. So I call Bytek—Mr. Chouinard answers—and right away he plays the “sorry, just out of warranty” game. I bring up the Consumer Protection Act (because yes, I know my rights), and instead of showing the slightest professionalism, he gets smug and arrogant. His response? “Oh, you liked us that much? That’s why you never came back for service?” Excuse me? Meanwhile, for months, Bytek's sales team hounded us to come in and trade the car, calling non-stop, trying to get us back in the showroom. It’s all laughs and smiles when they’re trying to sell you a new car—but when you show up with a real problem? Suddenly it’s “not their problem” and their hands are tied. Well guess what? Now it’s my problem—I got sold a lemon, and I’m stuck with the repair bill while they wash their hands of it. Don’t pretend you care about your customers when you clearly don’t. Bytek, Myers, and Assured are all cut from the same dishonest cloth. This is what happens when profit matters more than integrity. Avoid this dealership like the plague. They will smile while screwing you over.

Written By: E B

June 28, 2025

The professionalism and client oriented approach of Abdalla and Chris were greatly appreciated during the purchase process of our 2025 GTI and ID.4. As always, we are very pleased with Bytek. Bytek is the best! Long term clients, Christiane and Claude

Written By: Claude F